*This policy only applies to orders placed on our official website
Warranty Period
DragonTouch digital products are covered by a 1-Year Warranty. Products ordered on www.dragontouch.com will be automatically extended to a 2-year warranty.
Refund
We want you to be totally psyched about the products you purchase from DragonTouch’s webstore at www.dragontouch.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under the *DragonTouch Refund Policy below. Also, associated shipping fees, duties, taxes, and carrier surcharges (“Landed Costs”) are not refundable.
*DragonTouch Refund Policy: To qualify for a refund, return your product in the ORIGINAL box, including device, charger, battery, instructions, gifts and other components. All merchandise must be in like new condition. Shipping charges may apply.
Replacements
DragonTouch will replace your product or part if your product or part has a manufacturing defect that is covered by the *DragonTouch Warranty below.
1.BEFORE sending anything to DragonTouch, please contact our Customer Service Team by clicking here.
2.If our Customer Service Team determines that your problem qualifies under warranty coverage, you will be issued an RMA (Return Merchandise Authorization) number.
3.Prepare a package to return to DragonTouch.
4.Write your RMA number on the outside of the box and send to the appropriate address.
*DragonTouch Warranty: You are eligible to exchange a product if one of the following things is true:
1. The product is damaged during shipping and you have proof of the damage from the carrier or transporter;
2. The product significantly doesn't match its description in one or many aspects.
3. The product is defective and the defects are not caused by misuse, improper handling, or force majeure.
Costs for Replacements
1.Within 30 calendar days of the date you receive the product: Free replacement with free shipping.
2.31-90 calendar days of the date you receive the product: Free replacement. The customer should pay 15 USD for shipping cost.
3.Above 91 calendar days of the date you receive the product: We charge a handling /repair fee according to different cases.
Shipping Costs for Accessories
If accessories are damaged 2 years after the date you receive them, we will offer new accessories for free. The customer should expect to pay 5 USD for shipping.
For any questions, please contact us via cs@dragontouch.com for more details.
The final interpretation right belongs to DragonTouch.